Working Smarter - Using Technology to your Advantage

Why take this course?

Technology is supposed to make life easier and simpler. But often we find ourselves unable to keep up with changes and wasting time trying to either fix the broken right tool or make the wrong tool do the job. This course will help you make your workplace more technology-friendly. You’ll learn how to make the most of computers, telephones, instant messaging, e-mail, contact management applications and scheduling software.

With topics ranging from setting IT budgets, making the best software and training choices and planning system usage policies to managing security and privacy issues, making telecommuting work well and dealing with workplace rage, we’ll get you on the road toward a safer, smarter and more productive workplace.

Who should attend?

This course is aimed at managers and supervisors who need to maintain a safe and productive workplace. It is especially helpful for organizations that lack a centralized IT function, or that are responsible for their own technology budgets.

After completing this course, you will be able to
  • make your workplace technology-friendly.
  • make the most of computers, telephones, instant messaging, e-mail, contact management applications and scheduling software.
  • communicate better with the IT department.
  • make the best software and training choices.
  • set an IT budget.
  • address technological issues.
  • set expectations and responsibilities for security and privacy.
  • keep employees safe and healthy.
  • develop and implement a system usage policy.
  • implement policies for dealing with company property.
  • decide whether employees should telecommute.
  • make telecommuting work.
  • deal with workplace rage.

What topics are covered?

Making Your Company a Technology-Friendly Place
  • Tips and tricks
  • Acme Consulting, Part One
Conquering Computers
Communicating with the IT Department
Choosing Software Wisely
  • The Three-Step Process
  • Acme Consulting, Part Two
Technical Training
  • Types of training
  • Training tips
Setting an IT Budget
  • Budget basics
  • The shrinking budget
Security and Privacy
  • An Employee’s Rights
  • Doing your part
  • An Employer’s Rights
Uncontrolled vs. Controlled Networks
System Usage Policies
  • What is a System Usage Policy?
  • Sample Internet, Email and Computer Usage Policy
  • Acme Consulting, Part Three
Taking Care of Company Property
  • Basic rules of etiquette
  • Role play
Time-Saving Tools
  • Email applications
  • Email etiquette
  • Scheduling applications
  • Contact management applications
Telephone Etiquette
Instant Messaging
  • Etiquette
  • Acronyms
  • What is telecommuting?
  • Preparing for telecommuting
  • To telecommute or not to telecommute
Workplace Rage
It’s Not Working!
A Policies and Procedures Checklist

When and how much?

Course Code, Duration and Fees

ES2406 - 2 Days , Classroom [ $670.00 ] Online [ $347.00 ]
Sorry, no classes are currently scheduled,
Please contact the registrar at 1-855-744-7441 or email registrar to request one

Don't see the course you want, or a time that works for you?
We'll arrange a time and location that meets your needs.

Email the registrar
or call 1-855-744-7441

(613) 569-5785

130 Slater Street, Suite 1050
Ottawa, ON K1P 6E2

(604) 838-9299

400-601 West Broadway,
Vancouver V5Z 4C2

(855) 744-7441

1491 Yonge Street, 2nd Fl,
Toronto, ON M4T 1Z4